Privacy & Terms

Privacy Policy

1. Protecting Your Personal Data

1.1 This Privacy Policy governs how Qibla International Travel (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website.

1.2 We are committed to safeguarding your privacy and handling your personal data in a secure and responsible manner.

1.3 All personal information is processed in compliance with the applicable US federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the Texas Data Privacy and Security Act (TDPSA), and the Federal Trade Commission (FTC) Act.

Our designated Privacy Officer is Mr. Ammar Ashraf, who can be reached at Info@qiblainternationaltravel.com.

2. Key Definitions

• Data: Any information you provide to Qibla International Travel via our website.
• User / You: Anyone using our website who is not an employee, partner, or consultant of Qibla International Travel.
• Website: www.qiblainternationaltravel.com, including its subdomains unless otherwise stated.

Words in the singular include the plural and vice versa. References to laws include any future amendments.

3. Scope of This Policy

This policy applies only to Qibla International Travel and the data collected through our website. It does not apply to external links or third-party websites.

As the data controller, Qibla International Travel determines how and why your data is processed.

4. Information We Collect

You can browse our website without submitting personal information. However, we may collect data voluntarily provided by you, such as:

• Your name, email address, and phone number
• Inquiry details or service request information

We may also collect information through:

• Online forms or applications
• Email correspondence
• WhatsApp or SMS communication

Only authorized personnel can access this data, and they are bound by confidentiality agreements.

5. Purpose of Collecting Data

We collect personal information to:

• Communicate regarding our services and offers
• Maintain internal records
• Improve our services
• Send relevant marketing updates via email, SMS, or WhatsApp
• Conduct market research and update website content

Your data is processed only when we have a lawful basis—such as fulfilling your service request or with your consent.

6. Marketing and Communication

We may contact you about services or offers similar to your prior inquiries. You can:

• Opt-out of any marketing communication at any time, or
• Withdraw consent by emailing Info@qiblainternationaltravel.com.

7. Data Sharing

Your personal data may be shared with trusted service providers working on our behalf. We do not sell or distribute personal data to unrelated third parties. Any sharing is limited to operational or analytical purposes.

8. Data Retention

Your information is kept only as long as necessary for the purpose it was collected or until you request deletion.

You may request deletion by contacting Info@qiblainternationaltravel.com.

9. Your Rights

You have the following rights regarding your personal data:

• Access a copy of your information
• Request correction or update
• Request deletion (“right to be forgotten”)
• Restrict or object to data processing
• Request data portability

To exercise these rights, contact Info@qiblainternationaltravel.com. We may ask for proof of identity to process your request.

10. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA, including:

• The right to know what personal information we collect, use, and disclose about you
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (we do not sell personal data)
• The right to non-discrimination for exercising your CCPA rights

To exercise your CCPA rights, contact us at Info@qiblainternationaltravel.com or call +1 (346) 408 0772. We will respond to verifiable consumer requests within 45 days.

11. Texas Data Privacy and Security Act

As a Texas-based business, we comply with the Texas Data Privacy and Security Act (TDPSA). Texas residents have the right to access, correct, and delete their personal data. You may also opt out of targeted advertising and the processing of personal data for profiling purposes.

12. Data Transfers

Your data may be stored or processed outside the United States when necessary for our travel services (e.g., when coordinating with hotels and transport providers in Saudi Arabia). We ensure appropriate safeguards are in place to protect your information during such transfers.

11. External Links

Our website may include links to other websites. Qibla International Travel is not responsible for their content or privacy practices. We recommend reviewing their privacy policies before sharing any personal information.

14. Policy Updates

Qibla International Travel may update this Privacy Policy periodically to reflect legal or operational changes. The latest version will always be posted on our website. Continued use of the site indicates your acceptance of the updated terms.

For any inquiries about this policy, email Info@qiblainternationaltravel.com or call +1 (346) 408 0772.

Terms and Conditions

1. General Policy

By booking with Qibla International Travel, you agree to the terms and conditions set forth below. These conditions outline your responsibilities as a traveler, our obligations as a service provider, and the policies governing bookings, cancellations, visas, and travel documentation.

All tickets and packages booked through Qibla International Travel are non-changeable and non-refundable once confirmed and paid for.

All deposits or upfront payments are also non-refundable under any circumstances.

2. Booking and Ticketing

All prices and flight quotes are subject to change and availability until tickets have been issued. Airline fares and seat availability fluctuate continuously, and prices can only be guaranteed once a ticket has been released.

After full payment has been received, tickets are typically issued within 48 to 72 hours.

For urgent next-day departures, tickets are generally issued within 12 to 24 hours. If you do not receive your ticket within the expected timeframe, please contact Info@qiblainternationaltravel.com immediately.

Airlines now operate primarily on e-ticket systems. Therefore, only electronic tickets will be issued. Paper tickets are generally not provided.

3. Refunds and Cancellations

Refunds, when applicable, are processed based on the airline’s rules and regulations, less Qibla International Travel’s administration fee.

Refund processing typically takes 1 to 6 months, depending on airline approval. Refunds will only be released once funds have been received from the relevant airline or service provider.

After six weeks of the initial refund process:

• The refund will be issued if the airline has confirmed there are no issues (such as a used ticket).
• The customer must request release of funds by emailing Info@qiblainternationaltravel.com.
• Refund payments will be made using the same method of payment used for the original booking.

All amendments or changes are subject to fare restrictions and seat availability at the time they are requested.

4. Passenger Responsibilities

It is the traveler’s duty to ensure that all travel documents are complete and valid. These include:

• E-ticket(s)
• Passport
• Visa(s) (if applicable)
• Travel insurance (if required)
• Any other required government or airline-issued documentation

Your passport must be valid for at least six months beyond your return date.

Passengers must reconfirm their flights at least 72 hours prior to departure with Qibla International Travel or directly with the airline.

Check-in time is three hours before departure for international flights and two hours before departure for domestic flights.

Qibla International Travel holds no responsibility if boarding or entry is denied due to incorrect, expired, or missing documents, or due to airline or government entry restrictions.

5. Umrah and Visa Services

Visa processing time generally takes up to two weeks. Qibla International Travel is not responsible for visa delays or refusals from the Saudi authorities.

All visa fees are strictly non-refundable, regardless of the outcome of your application.

Visa prices are determined by the Saudi government and may change at any time. Any additional cost due to revised visa fees must be borne by the passenger.

If you have purchased a visa-only service or booked a package that excludes transfers and are later found using NUSUK-provided transfers, Qibla International Travel reserves the right to charge you for the transfer along with any applicable penalty.

All Umrah packages, once confirmed and paid, are non-refundable and non-changeable.

6. Accommodation and Services

We strive to provide accommodation as per your booked package. However, if a supplier changes your confirmed hotel, an alternative property of comparable standard will be arranged, and any difference in cost will be adjusted accordingly.

Please note: Hotels may be changed at the time of travel due to operational or availability reasons. In such cases, Qibla International Travel will provide an alternative hotel of similar category and equivalent services to the originally booked 5-star property.

Two children under the age of 6 years may share a room with their parents at no additional room cost.

However, breakfast charges for children are payable directly at the hotel.

Qibla International Travel acts as a booking intermediary and therefore cannot guarantee hotel amenities, services, or standards. Issues regarding hotel facilities or room conditions should be addressed directly with the hotel management.

If problems arise at check-in, our support team can assist with resolution. After check-in, we are not responsible for property standards or local management issues.

All travel arrangements—flights, hotels, and transportation—are subject to availability and may change based on the supplier’s conditions.

We reserve the right to adjust travel dates or services slightly if required by availability constraints.

7. Payments and Terms

If your booking includes a payment plan, ensure that you receive written confirmation of the plan. Once agreed, this plan will be shared with our airline and hotel partners.

However, during periods of high demand or overbooking risks, earlier payment may be required to secure your reservation.

Payments made using credit cards for business-to-business (B2B) bookings will incur a 2% surcharge. This surcharge is non-refundable.

There are no charges for payments made via debit cards.

Copies of passports and payment cards may be required to verify the cardholder’s identity, especially in payment disputes or when unauthorized activity is suspected.

8. Third-Party Services

Qibla International Travel may organize third-party services such as tours, guides, or transfers on your behalf.

While we ensure these services are arranged correctly, we do not accept liability for the quality, performance, or delivery of services provided by third parties.

9. Legal Acceptance and Agreement

By confirming your travel booking—either verbally, via email, or in writing—you acknowledge that you have read, understood, and accepted these Terms and Conditions.

You further accept full responsibility for verifying your travel itinerary and documentation before ticket issuance.

Quotations remain valid only upon full or deposit payment, unless otherwise agreed in writing with Qibla International Travel.

Any amendment to these Terms and Conditions must be authorized in writing and approved by a member of Qibla International Travel’s management team.

10. Feedback

We value your feedback to help us improve our services. Please share your thoughts and experiences by emailing Info@qiblainternationaltravel.com.

Thank you for choosing Qibla International Travel.